Head of Customer Satisfaction Group

27 Июля

Партнерские Вакансии

Город:

Ташкент

Занятость:

Полная занятость

Опыт:

Более 6 лет

Компания "ООО Samsung Electronics Uzbekistan"

Key responsibilities:
  • Design and execution of service strategy, including:

Service Network strategy
- Customer's satisfaction improvement
- Repair Speed
- ASC management
- Contact Center operation
- Spare parts operations
- Technical support

  • Set-up KPIs of department in accordance of business needs
  • Preparation of regular reports on the progress of service department.
  • Preparing reports and presentations for management.
  • Interaction with other groups and divisions of the company to carry out the most effective work.
  • Fulfillment of internal customer service department indicators
  • Supervise the work of customer service department, ensure the implementation of the department's objectives.
  • Set clear and achievable objectives for service department staff that are aligned with the department's performance goals.
  • Coordinate the activities of the department, ensure interchangeability of employees.
Requirements:
  • Higher education (technician)
  • Minimum 5 years of experience
  • Sufficient Experience in Service Operation area
  • Management and Coaching skills
  • Confident MS Office user (Excel)
  • Strong written and verbal communication skills in English, Russian and Uzbek

Conditions:

  • Competitive salary
  • Lunch compensation
  • Medical insurance
  • Bonuses
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