Instructional Supervisor( LLI LANGUAGE SERVICES PTE )

05 Ноября

Партнерские Вакансии

Компания "LLI LANGUAGE SERVICES PTE"

World Famous Berlitz is here! Local Instructional Supervisor needed.

Berlitz is here!!!

One of the leading language centers in the world Berlitz will open soon in Tashkent. We offer a comprehensive selection of languages and culture courses for adults, children, teenagers, and businesses.

We are hiring a Local Instructional Supervisor (LIS)

The Local Instructional Supervisor (LIS),

is firmly committed to providing the highest quality service to both external and internal customers. The LIS is responsible for the quality delivery of instruction of the German Academy project partnering with the Manager of Instruction (MI) and Language Center Director (LCD) in managing the experience of external and internal customers and the performance of the LC; By ensuring Berlitz standards in implementation of the Berlitz Learning Cycle and the Berlitz Instructor Qualification Program (IQP) for instructors, the LIS actively influences the retention of customers. Together with the MI and LCD, the LIS is in charge of uniform implementation of Berlitz quality standards at the LC.

KEY AREAS OF RESPONSIBILITY

Actively support the MI and LCD in improving financial indicators, working together to manage cost and other operational efficiencies.

Work together with the MI, LCD all LC staff members to manage the Berlitz Learning Cycle at the LC: assessment; needs analysis; counseling; customer feedback; program improvement; development and delivery of specialized programs; management of student records (i.e., progress cards, progress reports, enrollment records, etc.)

Work together with the MI, LCD and all LC staff to present a professional image of Berlitz, greet customers, and introduce Berlitz to customers, set goals and expectations, both at the language center and during offsite sales presentations or meetings

Manage the integration and use of all components of the teaching programs running at the LC

Play an active role in preparing special programs to match customer needs

Teach 86 hours per month in order to maintain regular contact with customers and to support instructors in their teaching and counseling duties •Promote LC activities to customers

Promote LC activities to customers

Take a leadership position and work together with the MI, LCD and LC staff to set targets, set team-based initiatives, measure and track performance and evaluation

Practice the Five Operating Principles and Berlitz Customer Service standards as a guide to professional behavior and professional relationships

Be informed of national work practices, internal work rules, policies and procedures

Complete all required documentation: employee records, customer reports, monthly Training & Quality Report (LIS Report), etc.

Together with the MI and LCD implement and manage the Berlitz Recruitment Process for instructors

Manage the development of all instructors at the LC according to the Berlitz Instructor Qualification Program for Instructors, coordinating and delivering ongoing training and providing appropriate direction and support

Manage the ongoing development of Instructors, providing appropriate support and direction, and coordinating any training that will qualify them for further roles at Berlitz, such as supporting in-coming instructors, conducting LC Orientations, etc.

Communicate the availability of other positions to instructors on an ongoing basis.

Be fully familiar with the Instructor Qualification Program (IQP) for both Adults and Kids & Teens instructors, as well as being fully familiar with Berlitz online training portals

Deliver initial Adult and Kids & Teens instructor training according to IQP guidelines, as necessary and in liaison with the MI, LCD and Franchise Support

Ensure uniform roll out of new curricula and programs

Coordinate skills or product training and additional workshops to instruction and non-instruction staff, using the appropriate method and technology, according to the needs of the LC and in liaison with the MI, LCD and Franchise Support

Work together with the MI and LCD to identify performance gaps and take active steps for improvements in the quality of instruction and service delivery

Manage ongoing instructor performance evaluation for all instructors at the LC according to Berlitz IQP guidelines and standards

Work together with the MI and LCD to conduct annual General Performance Review (GPR) of all instructional staff

Together with the MI and LCD consistently communicate company vision, strategy, and objectives

Actively seek professional self-development opportunities, with direction and support from the MI, LCD and Franchise Support