Компания "AKFA UNIVERSITY LLC"
CENTRAL ASIAN UNIVERSITY is seeking for Operator Call-Centre. The post-holder is expected to assume a full-time position. The Call Center Operator will be responsible for managing incoming calls, engaging with potential clients, and ensuring the delivery of excellent customer service.
Key Responsibilities:
• Register all incoming calls, collecting comprehensive caller information to build a detailed client database.
• Handle inquiries related to educational services while adhering to customer service standards and protocols.
• Maintain systematic data collection to improve client engagement strategies.
• Assess potential clients’ needs during telephone consultations and recommend suitable educational programs.
• Invite prospective clients for in-person visits to the office, fostering higher chances of contract finalization.
• Actively participate in external events (e.g., exhibitions) to enhance brand visibility and attract new clients.
• Prepare weekly and monthly reports summarizing metrics such as application rates, call volumes, and signed contracts.
• Analyze data to provide insights for improving processes and client engagement.
Requirements:
• Bachelor’s degree (required).
• Minimum of 1 year in a similar position.
• Fluent in Uzbek and Russian (English – B2 level proficiency.)
Technical Skills:
• Proficient in Microsoft Windows operating systems.
• Skilled in MS Office (Word, Excel, PowerPoint).
• Knowledge of MS Outlook and MS Teams.
• Experience with CRM systems, particularly Bitrix24.
Soft Skills:
• Multitasking abilities.
• High stress resistance.
• Quick learner with a proactive approach.
Desirable Criteria:
• Previous experience of at least one year in the same or a similar role.
• Family status: Preferably without infants or underage children.
• Willingness to work Saturdays once or twice a month during admission periods.
• Strong English proficiency.
Conditions:
This position is an excellent opportunity for individuals passionate about customer service, client engagement, and process optimization within the education sector.
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