Компания "AKFA UNIVERSITY LLC"
Key Responsibilities:
Handle incoming calls and consult potential students;
Understand client needs and offer appropriate educational programs;
Ensure adherence to service quality standards;
Collect essential client data (name, inquiry reason, referral source) and enter it into the CRM.
Maintain and updаtеclient database using Bitrix24 CRM;
Log all incoming and missed calls with relevant details;
Ensure follow-ups are completed within 24 hours;
Maintain accurate and comprehensive records to support planning and performance tracking.
Invite clients for in-person consultations and support them through the enrollment process;
Participate in external events such as education fairs and exhibitions;
Analyze client needs to recommend the most suitable training programs;
Improve client satisfaction through personalized service and targeted offerings.
Candidate Requirements:
Education: Higher professional education (required)
Work Experience: Minimum of 5 years in a similar role, including at least 2 years in a leadership position
Languages:
Required:
▪ Russian – fluent
▪ Uzbek – fluent
Preferred:
▪ English – intermediate or higher
Technical and Software Skills:
Standard Software:
▪ Microsoft Windows OS
▪ MS Office (Word, Excel, PowerPoint)
▪ MS Outlook
▪ MS Teams
Specialized Software:
▪ Bitrix24 CRM
Key Competencies:
Multitasking and time management
Stress resilience and adaptability
Team collaboration
Strong attention to detail
Customer-oriented mindset
Working Conditions:
Full-time, Monday to Friday (9:00 AM – 6:00 PM)
Modern, well-equipped university campus
Official employment with a probationary period
Competitive salary (based on qualifications and experience)
Interested candidates are invited to submit their CV and become a part of Central Asian University’s dynamic and ambitious team
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