Support/After Hours в Американскую Траковую Kомпанию( Frontline Express )

Описание

Omina Akmalova
Address: 23 Intizor street, Mirzo Ulugbek district, Tashkent, Uzbekistan
Telephone number: +998 91 7831602
Email: ominaakmalova16@gmail.com

EDUCATION
September 2021 - present
Westminster International University in Tashkent, Business Information Systems , Tashkent,
Uzbekistan
Relevant Modules:
 Academic English (written and oral communication skills)
 I, Citizen (problem -solving, creative and critical thinking skills)
 Developing Professional Identity (effective communication and presentation skills)
 Introduction to Management and Organizational Behavior (leadership and management
skills)
 Introduction to Statistics and Data Science (statistical and analytical skills)

WORK EXPERIENCE
June 202 2- July 202 2
Silk Road Tranz , Call Center Operator and Updater Specialist , Tashkent, Uzbekistan
Responsibilities as a Call Center Operator :
 Answer ca lls and emails
 Transfer to the right staff members based on customer’s needs and requests
 Maintain formal and polite interaction
Responsibilities as a n Updater Specialist :
 Give updates through phone calls and emails
 Communicate with the brokers and drivers
 Check and upload documents to the system
 Control on time delivery of the loads
 Cooperate with other departments and staff members

AWARDS AND CERTIFICATES
 Winner of State Scholarship at Westminster International University in Tashkent
 IELTS Certificate – 7.5 overall mar k
 Certificate of International Foundation Studies

SKILLS
 Leadership (elaborated in IMOB module)
 Management (HRM, TQM, Project Management and etc.)
 Communication (oral and written)
 Teamwork (worked on projects as a group)
 Creativity (develope d in I, Citizen module)
 Problem -solving (enhanced in I, Citizen module)
 MS Office ( Word, Excel, Powerpoint , Outlook )
 RingCentral , Monday, Samsara, Google Maps

LANGUAGE SKILLS
 Uzbek (native)
 Russian (fluent)
 English C1