Управляющий отелем (стажер)

Описание

DILOROM NADJMIDDINOVA 13/47 Centre-5 Yunusabad district Tashkent, Uzbekistan Phone: 998903510666 dilyahonum@mail.ru EDUCATION M.A. in Finance, Banking and Finance Academy of the Republic of Uzbekistan, 2001-2002 M.A. in English Philology, State University of World Languages, 1993-1998 WORK EXPERIENCE Diva Business Broker 2007-present CEO Custom clearing Shodlik Palace Hotel 2010-2018 Dolores Asia Tours Ltd, Central Asia Voyage General Director PURPOSE OF POSITION To manage the Hotel Operations by maintaining an efficient administration system and by creating a friendly and guest-orientated environment to ensure guest satisfaction and repeat business, which in turn will increase revenue and profitability of the company. To provide at all times an excellent guest service, maintaining high standards and consistency of Food & Beverage quality, and outstanding customer service, while supervising and coaching the entire staff. Responsible for the entire Hotel operation Operation of all service procedures according to company standards and guest expectations Staffing and scheduling, internal hotel organization (tasks, duties and responsibilities) Master the hotel's investment plans, ensuring that key areas of maintenance and brand gaps are covered according to the budget Ensure the technical infrastructure in the hotel works properly, including working with third parties of service providers (water, gas, etc) Supervision and support of a professional and sales orientated service in the F&B Department Proactively ensure the hotel maintains the highest brand standard compliance and service delivery. Ensure that all employees in the hotel receive the necessary training, both in professional competence and in-service attitude. "O'zbekinvest Hayot" Insurance Company Manager "Kafolat" Insurance Company" JSC Manager "Matlyubot Taraqqiyoti" Investment association under Uzbekbirlashuv AWARDS AND HONORS TRAINING AND COURSES Excel for Business, 2019 Power Point, 2018 Basics of Coaching Program, 2018 Emotional Intelligence, 2018 RELEVANT SKILLS Proven leadership experience in a hotel setting Excellent customer service skills as well as a business mindset Proven and strong people management experience Demonstrable aptitude for decision-making and problem solving Fluency in English, Russian and Uzbek (native speaker) EXTRACURRICULAR ACTIVITY Deputy of Yunusabad district Kengash of people's deputies since 2017