Управляющий частным домом (резиденцией)

Описание

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Curriculum Vitae
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Gayane Saakyan
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Personal information
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Nationality
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Uzbekistan
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Skype gayane.saakyan
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DB: 27/06/1981
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Contact number
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97474706699/ 998998542387/79777971382
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E-mail
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Saakyangayane1981@gmail.com
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Work experience
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Section Manager in MAF Carrefour 09/2020-09/21 in Tashkent new opening.
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:: Dates (from - to)
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09/2018-5/2020
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:: Name of employer
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51 East Department Store/Mono Brands, Doha. Qatar
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:: Type of business or sector
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Retail/Department Store/Mono Brands
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:: Occupation or position held
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Store Manager/Supervisor
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:: Main activities and responsibilities
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Managing Store
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Meet sales goals by training, motivating, monitoring and providing feedback to sales staff. Ensure high level of customer satisfaction through excellent service. Complete store administration and ensure compliance with policies and procedures. Maintain outstanding store condition and visual merchandising standards, report on buying trends, feedbacks, customer needs, profits etc., Propose innovative ideas to increase market share. Deal with all issues that arise from staff or customers (complaints, grievances etc.) Perform additional store duties as needed. Stock control and stock takes, stoke receiving and sending. Monitoring employee's performance and appraisals, vacation plans, development plans of employees, Buyers feedback, meetings and buyer trips. Comply with all company policies and procedures.
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:: Dates (from - to)
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01/2018-09/2018
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:: Name of employer
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Hermes Store
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:: Type of business or sector
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Luxury Retail
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:: Occupation or position held
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Sales Executive
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:: Main activities and responsibilities
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Sales
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Welcome customers into the store :initiate the sales process ,offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customer' needs, Provide professional till point service to close the sale
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Handle customer complaints ,Communicate to the customers the information on special offers/sales promotion events, Merchandise goods prominently, Check stock levels daily and recommend orders to the Manager ,Update product knowledge, follow latest trends, Maintain personal grooming
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Comply with all company policies and procedures.
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:: Dates (from - to)
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02/2014-01/2018
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:: Name of employer
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Ali Bin Ali(David Morris, Officine Panerai,Messika...)
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:: Type of business or sector
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Luxury Jewelry and Watches/Fashion
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:: Occupation or position held
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Sales Executive
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:: Main activities and responsibilities
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Sales
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Welcome customers into the store :initiate the sales process ,offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customer' needs, Provide professional till point service to close the sale
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Handle customer complaints ,Communicate to the customers the information on special offers/sales promotion events, Merchandise goods prominently, Check stock levels daily and recommend orders to the Manager ,Update product knowledge, follow latest trends
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Maintain personal grooming ,Fashion shоwpreparation
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Comply with all company policies and procedures.
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:: Dates (from - to)
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05/2007-02/2012
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:: Name of employer
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AL Tayer Group.Harvey Nichols.Dubai.UAE
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:: Type of business or sector
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Retail
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:: Occupation or position held
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Senior Sales Consultant/Personal Shopping
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:: Main activities and responsibilities
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Customers
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Welcome customers into the store :initiate the sales process ,offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customer' needs, Provide professional till point service to close the sale
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Handle customer complaints ,Communicate to the customers the information on special offers/sales promotion events, Merchandise goods prominently, Check stock levels daily and recommend orders to the Manager ,Update product knowledge, follow latest trends
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Fashion shоwpreparation, personal shopping.
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Comply with all company policies and procedures.
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:: Dates (from - to)
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08/2004 - 04/2007
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:: Name of employer
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Burj al-Arab Hotel. Dubai.UAE.
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:: Type of business or sector
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Front Office
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:: Occupation or position held
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Guest Relation Executive
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:: Main activities and responsibilities
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Customer service
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My responsibilities
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Printing reports daily
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Checking the Calendar for important notes and checking if anyone from staff doing training and remind them, Responsible for trainings and train a new staff ,Printing the weather report
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Responsible in greeting of Suite number of the guest ,Greeting and seating the guest
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In charge of all the Boutique items , also ordering and inventory for the same
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Settling the checks in the absence of cashier, Filing all documents, Doing the General Requisition
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Security checklist, Responsible in making daily cover report
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Checking and making Menu, Making the total of the guests every end of the day
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Giving the Guest Questionnaires to Guests and Restaurant Reservation
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Compiling the reservation list , how many covers in Lunch & Dinner , also sending same Report to Restaurant Reservation, Printing Lunch and Dinner Reservation, Making table allocation
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Coordinating with Captain on a Daily basis with regards to VIP arrivals, any special request from the guest, etc.
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Personal skills
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and competences
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Mother tongue
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russian
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Other languages
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English Russian Korean
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:: Reading skills
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Excellent Excellent Excellent
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:: Writing skills
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Excellent Excellent Excellent
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:: Verbal skills
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Excellent Excellent Excellent
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Social skills
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and competences
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Capability of working with other people in team. High Sense of responsibility, Flexibility, Excellent experience in the hotel busyness, High learning skills, Clean cut. Personal approach to each member of the team. Always hard working on own personnel skills.
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Technical skills
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and competences
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Trainings
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-2012Microsoft Windows 98/ME/2000/XP, MS Office, Internet, Many other software's.
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-1992Work with copy machines, fax, scanner and printer
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-2005 The Emirates Academy of hospitality management:
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Quality Management. Professional Development Programmed. Certificate
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-Communicating in the Workplace training
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-Customer Service Excellence training
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-The Fish Philosophy training
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-Unique Image training
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- Effective Telephone & Communication Skills
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