IT Project manager,Product Owner,Product Manager

Improved business direction by prioritizing customers and implementing changes
based on collected feedback.
Analyzed key aspects of business to evaluate factors driving results and summarized
into presentations.
Conducted interviews with key business users to collect information on business
processes and user requirements.
Analyzed open orders, backlog, and sales data to provide sales team with insights.
Developed project management roadmap to define project objectives, timelines and
milestones.
Collaborated with stakeholders to define project objectives and criteria.
Designed, documented and executed system upgrades and patch management
using updаtеmanager.
Generated business intelligence reports to inform strategic decision-making.

Maintained servers and systems to keep networks fully operational during peak
periods.
Responded to support requests from end-users and patiently walked individuals
through basic troubleshooting tasks.
Patched software and installed new versions to eliminate security problems and
protect data.
Explained technical information in clear terms to non-technical individuals to
promote better understanding.

Installed, configured, tested and maintained operating systems, application software
and system management tools.
Helped coordinate full system life cycle from requirements to design and
implementation.
Managed and monitored installed systems and infrastructure.
Deployed and decommissioned environments for multi or single applications.