Управляющий отелем( Reikartz Hotel Group (ООО Reikartz U) )

Описание

MARYAM ABDULLAEVA
Uzbekistan Tashkent
Date of Birth: 20/07/1988
Nationality: Uzbek
dilfuza.abdullaeva1988@gmail.com
Mobile: +998 9 5 802 40 00

rofile:

Hotel Rohat *** – Reservation Agent / Sales&Marketing manager ( 2014 –
2016) – Pre -Opening Team

 Prepared the hotel’s books for the day’s financial transactions;
 Making reservations for customers based on their various requirements and
budgetary allowances.
 Dealt with complaints or problems following guests’ service procedures on
customer complaint resolution and guidelines to grаntexceptions;
 Discounts or upgrades to ensure customer satisfaction;
 Verifying and c ollecting payments;
 Correct invoicing with Accounting;
 Controlling gues t access to safe deposit boxes;
 Contacting housekeeping or maintenance when guests report a problem;
 Provide hotel clerks /receptions with necessary training and support;
 Daily reservations by phone, fax, outlook
 Daily sales calls, making contracts with companies

Hotel Ichan Qala ***** – Reservation Supervisor ( 201 6 – 2021) Pre -Opeing Team

 Lining web sites, booking. com, expedia.com, HRS bookings;
 PMS reporting for FOM, SMM and GM;
 Take part in Budget p laining meetings;
 SOP implementing;
 Reservation accuracy;
 Correct black out dating;
 Overbooking procedures;
 Rate calendar, to g roup segment codes -marked codes;
 Ever 30/31
th take Booking.com & Expedia.com compare list for
commission (check nights/rates/payments/no shows) ;
 Every 1
st-10 th, preparing upgrade forms and report to SMM ;
 Check for deposit for the Guests with DB payment ;
 Check The Payments of arrival Individual Guests ;
 Promote for Transfers ;
 Handling with No -shоwreservations ;
 Take care of and promote for Room Forecast monthly , next month, year;

Ramada by Wyndham Tashkent **** – Reservation Manager ( 2021 – 2022)

 PMS reporting for O peration Manager and GM;
 Allocating daily tasks to Reservations staff .
 Monitoring Telephone Manner and general performance of reservations
staff daily.
 Review reservation booked daily.
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 Review arrival report daily.
 Setting and regulation prices, tariff plans in Sabre SynXis platform
 Checking the availability of accommodation or transportation on the
customers’ desired travel dates.
 Sorting out any issues that may arise with bookings or reservations
 Providing support to customers who may need to amend or cancel a
reservation.
 My Portal skills
 Processing payments and sending confirmation details to customers.
 Take part in Price policy pla nning meetings;
 Prompt working with HR Coordinator and assist them in recruiting;

Ramada Encore by Wyndham Tashkent **** – Reservation Manager ( 2023 –
Present ) Pre -Opeing Team

 Review reservation booked daily.
 Review arrival report daily.
 Setting and regulation prices, tariff plans in Sabre SynXis platform
 Checking the availability of accommodation or transportation on the
customers’ desired travel dates.
 Ensuring special handling of repeats guest and very VIP guest.
 Handling daily correspondence
 Promote for Transfers;
 Processing payments and sending confirmation details to customers.
 Making reservations in block
 Wyndham Community skills

Education:
Gymnasium 1995- 2003 / Medical Colleg e 2003- 2006 / Tashkent Pedagogical
University «Nizomiy » 2006 -2010

Extra Courses:
PMS Training Fidelio / PMS Training Opera / Time Management / Leadership /
Communication Skills /Team Building /Conflict Management / Active Listening /
Giving a Positive & Constructive Feedbacks /

Languages :
Russian / English / Uzbek


eferences:
Hotel Rohat, Tashkent *** – Mr.Ramziddin Khodjayev – Hotel Manager
Phone: +998 98 307 9347 E -mail: manager@rohat.uz


Hotel Ichan Qala, Tashkent ***** – Mrs.Elen a Russakova – Human Resources
Manager Phone: +998 99 848 6942 E-mail: elena.rusakova@ichanqala.uz


Ramada by Wyndham Tashkent **** – Mr. Aloke Shekhar – Head of Sales &
Marketing Phone: +998 90 983 60 82 E -mail: hsm@ramadatashkent.com


Ramada Encore by Wyndham Tashkent **** – Mr. Donyor Makhmudov – General
Manager , Phone: +998 94 655 13 33 E-mail : dmakhmudov995@gmail.com







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