Academic Support

• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
• Captured and processed client information, entering data into online systems for wider company use.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
• Helped to enforce policies and procedures, proactively addressing issues with management.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Directed clerical tasks, including copying, faxing and file management.
• Cooperated with a range of tourism establishments to optimize guest turnout.
• Interacted extensively with foreign contacts