Senior Manager in Customer Strategy and Performance Department( АКИБ Ипотека-банк )

Описание

Page 1 of 3 Personal Date of Birth: 26.09.1981 Marital Status: Divorced Family: 2 children Contact tammyna2017@gmail.com tammyna@yandex.ru +998 90 327 32 47 www.linkedin.com/in/tamara - n- 6898649 (LinkedIn) Top Skills Business strategy Project management Budgets Performance management Data analytics Marketing research Customers experience management Languages English (Full Professional) Spanish (Professional Working) Italian (Limited Working) Russian (Native or Bilingual) Uzbek (Elementary) Certifications Spanish Interpreter, Advanced Level Get started with Jira How to create a Jira SCRUM project Neural Networks: practical course, advanced prompt engineering Honors/Awards Investing in youth and talent (VEON Ignite awards 2023) Tamara Nasyrova Head of CEO Performance Office , UNITEL LLC. UNITEL LLC. is 100% subsidiary of NASDAQ listed VEON Group, headquartered in Dubai, operating under Beeline brand – the only privately held mobile telecommunications and digital services provider in Uzbekistan Summary Executive leader with 17 years of experience driving strategy execution, business transformation, digital initiatives, and customer experience improvement in a major telecommunications operator (VEON Group). Direct report to the CEO and member of the executive leadership team, re sponsible for shaping organizational performance, leading cross -functional initiatives, and partnering with IT and digital teams to deliver enterprise -wide changes. Proven track record in building high -performing teams, optimizing business processes, strengthening analytical capabilities, and driving measurable business results , including 14 consecutive quarters of double -digit revenue growth. Strong communicator, strategist, and transformation leader with deep experience in data analytics, performance management, financial planning, and operational excellence. Currently leading CEO Performance Office as a central governance and orchestration hub, managing HQ reporting alignment, CEO -level strategic project portfolio, executive analytics, and board -level communication. Acting as a bridge between Group HQ, CEO, an d cross -functional teams to ensure consistency of KPIs, strategic execution, and decision -making transparency. Core competencies o Strategic Planning & Execution o Business Transformation & Change Management o Digital Initiatives & IT Collaboration o Process Improvement & Operational Efficiency o Leadership & Team Development o Performance Management Frameworks o Financial & Strategic Analysis o Customer Experience & Service Design o Cross -Functional Stakeholder Management o Project & Program Management Professional Experience UNITEL LLC (Beeline Uzbekistan , VEON Group ) Head of CEO Performance Office July 20 21 - Present Tashkent , Uzbekistan Executive leadership role reporting directly to the CEO, responsible for end -to-end governance of company performance, strategic execution, and CEO -level decision support. Acting as a central orchestration hub between HQ, CEO, and cross -functional teams. Page 2 of 3 CEO Performance Governance & HQ Reporting (VPulse) o Established and led HQ reporting governance (VPulse), acting as a single coordination point between HQ, CEO, and internal functions o Structured and managed incoming HQ requests, ensuring timely, consistent, and high -quality responses across all business units o Ensured alignment of KPI definitions, methodologies, and calculation logic with HQ Performance and Group Reporting teams o Owned and maintained CEO -level KPI register, including KPI definitions, ownership, change control, and implementation governance o Led cross -functional alignment sessions to implement new KPIs and reporting requirements o Data Governance & Data Office Coordination o Defined precise business requirements for new data marts aligned with CEO priorities and business logic o Governed Data Office delivery pipeline, controlling prioritization, timelines, and quality of analytical outputs o Validated analytical data against business rationale, ensuring consistency between reported figures and decision -making needs Strategic CEO Project Portfolio Management o Managed CEO -level strategic project portfolio, including M&A, strategic partnerships, network transformation, and investment initiatives o Led top -level control of key initiatives through milestone tracking, steering committees, and escalation management o Identified execution bottlenecks and prepared decision materials for CEO on critical issues, trade -offs, and resource allocation o Developed and maintained consolidated CEO portfolio dashboard (non -BI), highlighting project status, key risks, and priorities o Executive Synchronization & Decision Governance o Established governance of CEO decisions, ensuring tracking, follow -up, and accountability across functions o Led executive -level synchronization across leadership team, aligning priorities and ensuring transparency of execution o Implemented early warning system (red flags) for proactive identification of risks and performance deviations o CEO Performance Analytics & Insights o Led CEO -level performance analytics with focus on interpretation of trends and business implications, not data production o Delivered weekly CEO performance brief, highlighting key deviations, root causes, and required management actions o Defined and monitored critical early indicators (churn, ARPU, traffic, NPS, network quality) o Formulated key business questions and ensured functions provide structured insights and action plans Board -Level Communication & Executive Narrative o Led preparation of CEO and Board -level materials (OpCo Board, VEON Board, Group CEO communications) o Structured executive narratives and ensured consistency of messaging across all functions o Aggregated insights and data for VEON Leadership Team (VLT) and Group CEO updates o Separated analytical and narrative ownership from presentation design, ensuring focus on content quality and strategic messaging o Transformation & Business Impact o Led company -wide operational improvement initiatives across Sales, CX, Finance, and Network o Contributed to 14 consecutive quarters of double -digit revenue growth through improved performance governance and decision -making o Built and scaled Customer Experience function, introducing service design practices, analytical frameworks, and customer journey redesign o Represented the company in strategic negotiations with partners, including government -level satellite initiatives o Built high -performing teams and strengthened cross -functional accountability culture Page 3 of 3 Senior Manager, Strategic Planning and Marketing Analytics October 2017 - July 2021 Tashkent, Uzbekistan Led commercial strategy, budgeting, and analytical support for B2C and B2B segments . o Developed annual and long -term strategic plans, ensuring alignment with corporate objectives and market dynamics. o Implemented predictive analytics tools (churn, traffic, sales forecasting), improving accuracy and enabling proactive decision -making. o Coordinated transformation initiatives with global VEON teams and external consulting firms (e.g., McKinsey, BCG). o Designed new reporting frameworks that significantly accelerated insights delivery and improved decision quality. Marketing Research Manager January 2009 - October 2017 Tashkent, Uzbekistan o Led annual marketing intelligence programs covering segmentation, pricing, competitive analysis, and consumer behavior. o Advised executive leadership on product strategy, distribution channels, service adoption, and customer satisfaction trends. o Built research methodologies and analytical tools that informed commercial strategy and product development. o Delivered insights that shaped long -term customer and market strategies. CHARM -INVEST CO. Ltd. 5 years Senior Manager, Procurement & Export –Import Operations April 2004 - December 2008 Tashkent, Uzbekistan Led export –import operations, vendor negotiations, logistics, and customs processes. Supported senior leadership with English/Spanish communication and documentation. Translator of Spanish January 2004 - September 2008 Tashkent, Uzbekistan Bakrie Uzbekistan Telecom (“BUZTEL”) Technical Roaming Coordinator August 2002 - August 2003 Tashkent, Uzbekistan Education o Bachelor of Business Administration (Finance & Marketing) o Kengbangsaan University of Malaysia, Diploma with Honors o Bachelor’s degree in finance , Tashkent Financial Institute o Express MBA, Business Management, Uzbekistan –Japan Center o Internship, JICA, Osaka & Tokyo, Japan o Certified Spanish Translator, El Centro para Estudio y Difusión de Español