Assistant to Operations Manager

Компания "Citi Fuel (ООО Staff Atlantic)"

About Us: Citifuel LLC (offices in Uzbekistan and the USA), a company providing discount fuel cards in the USA. We are seeking for an Assistant to Operations Manager.

An Assistant to Operations Manager supports the Operations Manager in overseeing daily business activities, ensuring operational efficiency, and implementing process improvements. This role involves supervising staff, coordinating interdepartmental activities, managing inventory, and ensuring compliance with safety and regulatory standards. The Assistant plays a key role in enhancing productivity and achieving organizational goals.

Tasks and Responsibilities:

• Conduct initial applicant screening and coordinate interview scheduling with selected candidates.
• Assist in preparing and facilitating training sessions and onboarding programs.
• Organize, update, and monitor the lead database to ensure accurate tracking of agent performance.
• Listen to, evaluate, and categorize agent call recordings based on defined quality standards.
• Provide first-level support for resolving basic technical issues or escalating when necessary.

Key Requirements:

• Experience in Recruitment Support: Proven ability to screen applicants and coordinate interviews efficiently.
• Strong Organizational and Administrative Skills: Capable of preparing training materials and assisting in onboarding processes.
• Data Management Proficiency: Skilled in sorting, updating, and monitoring lead databases with attention to accuracy and consistency.
• Analytical Listening Skills: Able to evaluate call recordings based on defined criteria and consolidate performance data.
• Basic Technical Troubleshooting: Comfortable identifying and resolving routine technical issues or escalating appropriately.
• Language Proficiency: English and Spanish – C1 level, both written and spoken. Spanish is Mandatory

  What We Offer:

• Office in Tashkent;
• Official registration;
• Work according to American time EST (19:00-03:00 Tashkent time);
• 5-day work week;
• Opportunities for growth and professional development;
• A supportive team environment that values innovation and creativity;
• The chance to make a significant impact in a vital industry;
• A competitive salary package and benefits.

Education

• Bachelor’s degree in Business Administration, Management, Human Resources, Communications, or a related field.

Experience

• 1–2 years of experience in an administrative, project coordination, recruitment support, or sales operations role.

Note: If you do not possess proficiency in Spanish, please refrain from applying for this position. Fluency in Spanish is essential for effective communication and execution of responsibilities in this role.

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