Call Centre Operator

Компания "AKFA UNIVERSITY LLC"

CENTRAL ASIAN UNIVERSITY is seeking for Operator Call-Centre. The post-holder is expected to assume a full-time position. The Call Center Operator will be responsible for managing incoming calls, engaging with potential clients, and ensuring the delivery of excellent customer service.

Key Responsibilities:

• Register all incoming calls, collecting comprehensive caller information to build a detailed client database.

• Handle inquiries related to educational services while adhering to customer service standards and protocols.

• Maintain systematic data collection to improve client engagement strategies.

• Assess potential clients’ needs during telephone consultations and recommend suitable educational programs.

• Invite prospective clients for in-person visits to the office, fostering higher chances of contract finalization.

• Actively participate in external events (e.g., exhibitions) to enhance brand visibility and attract new clients.

• Prepare weekly and monthly reports summarizing metrics such as application rates, call volumes, and signed contracts.

• Analyze data to provide insights for improving processes and client engagement.

Requirements:

• Bachelor’s degree (required).

• Minimum of 1 year in a similar position.

• Fluent in Uzbek and Russian (English – B2 level proficiency.)

Technical Skills:

• Proficient in Microsoft Windows operating systems.

• Skilled in MS Office (Word, Excel, PowerPoint).

• Knowledge of MS Outlook and MS Teams.

• Experience with CRM systems, particularly Bitrix24.

Soft Skills:

• Multitasking abilities.

• High stress resistance.

• Quick learner with a proactive approach.

Desirable Criteria:

• Previous experience of at least one year in the same or a similar role.

• Family status: Preferably without infants or underage children.

• Willingness to work Saturdays once or twice a month during admission periods.

• Strong English proficiency.

Conditions:

• Working hours – 5/7, from 9:00 to 18:00;
• Friendly atmosphere of young professionals;
• Professional support from the existing team;
• Official employment with a probation period✅;
• Salary: discussed during the interview, depending on the knowledge and experience of the candidate + KPI.
• Modern campus.

This position is an excellent opportunity for individuals passionate about customer service, client engagement, and process optimization within the education sector.