Customer Experience Officer International Company
21 Июня 2025

Город:
Ташкент
Занятость:
Полная занятость
Компания "Smart Solutions Personnel"
About the Role:
An international fintech company is looking for a proactive and customer-oriented Customer Experience Officer. This role is ideal for someone who is passionate about helping people, thrives in a dynamic environment, and is eager to grow within a global team.
Key Responsibilities:
-
Handle customer inquiries via live chat, email, and phone
-
Provide product and service information to clients
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Analyze customer needs and offer appropriate solutions
-
Ensure a high level of customer satisfaction and service quality
-
Collaborate with internal departments (support, sales, analytics)
-
Contribute to achieving team goals and performance targets
Requirements:
-
Bachelor’s degree in business, marketing, economics, or a related field
-
Previous experience in customer support or sales is a plus
-
Fluent in Uzbek, Russian, and English, with excellent written and spoken communication skills
-
Strong computer literacy and quick learning ability
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Well-organized, communicative, and flexible
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Ability to multitask and manage time effectively
Working Conditions|Fully remote work format
Working hours:
- Morning shift: 11:00 – 19:30
- Evening shift: 17:00 – 01:30
- Weekly shift rotation (1 week morning, 1 week evening)
- Once every 3–4 weeks: a weekend shift (Saturday or Sunday), followed by a compensatory day off
We Offer:
- A dynamic role in a reputable international company
- Full onboarding, ongoing training, and strong team support
- Professional and career development opportunities
- Modern digital tools and best practices in customer experience
- Access to international training programs and a stimulating work environment
- Meal allowance
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