Customer Relations Manager

Компания "FE “Indorama Agro”"

Job Purpose

The Customer Relation Manager is the main contact person between the Uzbekistan Fertilizers & Chemicals team and customers. The role is responsible for keeping customers updated about orders and shipments, solving issues quickly, and maintaining good customer relationships.

Main Responsibilities

1. Customer Communication & Coordination

• Communicate regularly with customers about orders, shipments, and deliveries.
• Share updates on cargo status, schedules, delays, and arrivals.
• Respond to customer questions and concerns quickly and professionally.

2. Order & Shipment Tracking

• Monitor customer orders from confirmation until final delivery.
• Coordinate with logistics, warehouse, and sales teams to ensure smooth operations.
• Make sure shipment documents and details are accurate and shared on time.

3. Issue Resolution

• Handle delivery problems, missing documents, and service-related issues.
• Escalate important issues to management when necessary.
• Follow up until the issue is resolved and the customer is satisfied.

4. Customer Relationship Management

• Build and maintain strong relationships with customers and distributors.
• Ensure reliable and consistent customer service.
• Support customer retention and repeat business.

5. Reporting & Record Keeping

• Keep records of customer communications and shipment updates.
• Prepare regular reports for management and sales teams.
• Maintain proper records of contracts, orders, and correspondence.

6. Internal Team Coordination

• Work closely with sales, logistics, production, and finance teams.
• Ensure all teams are aligned on delivery schedules, invoicing, and customer commitments.

Key Skills & Requirements

• Good communication (English, Russian, Uzbek)
• Customer-focused with strong problem-solving ability
• Good organization and follow-up skills
  Please send your CV over telegram

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