Customer Service Reps (English and Spanish)

10 Июня 2025

RX2GO Express Delivery

Город:

Ташкент

Занятость:

Полная занятость

Опыт:

Нет опыта

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Компания "RX2GO Express Delivery"

Customer Service Representative
Company: PharmaStaff
Location: On-Site
Employment Type: Full-Time

As a Customer Service Representative at PharmaStaff, you will be the first point of contact for our clients, patients, and pharmacy partners. Your primary responsibility is to provide timely, empathetic, and accurate responses to inquiries, resolve issues, and ensure a seamless service experience. You will work closely with pharmacy teams, dispatchers, and account managers to maintain client satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone and chat in a professional and friendly manner
Resolve customer issues and escalate complex cases when necessary
Collaborate with internal teams (dispatch, pharmacy, and logistics) to ensure accurate and timely service delivery
Maintain detailed records of customer interactions in the system
Follow up on customer concerns to ensure complete resolution and satisfaction
Educate customers about services, policies, and procedures
Identify trends in customer feedback and suggest improvements

Requirements:

Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Empathy, patience, and professionalism in dealing with customers
Fluency in English(IELTS 7 or above) and Spanish; additional languages are a plus

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