Customer Support Specialist( G-CORE TOSHKENT )

Компания "G-CORE TOSHKENT"

Your Responsibilities:

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provide consultations about our products and services, such as CDN, Cloud, Streaming, Hosting, DNS and Storage;
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We Expect you to Have:

• 2+ years of Customer/Technical Support experience
• Basic networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• German language proficiency at B1 level or higher
• Experience with CDN, Cloud, or DNS
• Experience with Linux and API

About the schedule:

You will work two consecutive night shifts, followed by two days off.
The night shift runs from 20:00 PM to 08:00 AM local time the following day, totaling 11 hours of work time, including a 1-hour break.

What We Offer:

We aim to ensure you feel and give your best by offering:

• Competitive Salary
• Flexible schedule
• Remote, hybrid or office work
• Educational support
• Medical insurance (depending on the contract type and your location)
• Business trips (depending on your role).

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

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