Head of Customer Satisfaction Group

Компания "ООО Samsung Electronics Uzbekistan"

• Design and execution of service strategy, including:

Service Network strategy
- Customer's satisfaction improvement
- Repair Speed
- ASC management
- Contact Center operation
- Spare parts operations
- Technical support

• Set-up KPIs of department in accordance of business needs
• Preparation of regular reports on the progress of service department.
• Preparing reports and presentations for management.
• Interaction with other groups and divisions of the company to carry out the most effective work.
• Fulfillment of internal customer service department indicators
• Supervise the work of customer service department, ensure the implementation of the department's objectives.
• Set clear and achievable objectives for service department staff that are aligned with the department's performance goals.
• Coordinate the activities of the department, ensure interchangeability of employees.

• Higher education (technician)
• Minimum 5 years of experience
• Sufficient Experience in Service Operation area
• Management and Coaching skills
• Confident MS Office user (Excel)
• Strong written and verbal communication skills in English, Russian and Uzbek

Conditions:

• Competitive salary
• Lunch compensation
• Medical insurance
• Bonuses

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