Head of Division – NOC (Help Desk)

Компания "Xalq Banki"

Responsibilities:

• Documentation: Ensure comprehensive documentation of systems, processes, and procedures for training and reference purposes.
• Tool Evaluation: Assess and implement tools and technologies that enhance monitoring, ticketing, and reporting capabilities.
• System Monitoring: Oversee the monitoring of network and system performance, ensuring uptime and reliability.

Requirements:

• Leadership: Proven leadership abilities to manage and guide a technical team, foster collaboration, and ensure the achievement of operational goals.
• Organized and Efficient: Strong organizational skills with the ability to manage multiple tasks and priorities under pressure.
• Experience with GLPI: Strong working knowledge of GLPI (IT and Asset Management Software) for managing IT services, inventory, and tracking.
• Expertise in IT Service Management (ITSM): Proven experience in implementing and managing ITSM frameworks such as ITIL, ensuring smooth IT operations and service delivery.
• NOC (Network Operations Center) Setup & Management: Hands-on experience in creating, setting up, and managing a NOC, ensuring proactive monitoring and maintenance of network infrastructure.
• Verbal and Written Communication: Exceptional communication skills, capable of liaising with different teams, management, and external stakeholders.
• Language Proficiency: Fluent in English and Russian, with the ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Analytical & Problem-Solving Skills: A high IQ and strong analytical thinking to troubleshoot complex technical issues and optimize processes.

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