Junior VOC Support Specialist

Компания "ООО Samsung Electronics Uzbekistan"

• To analyze and report Customer’ Satisfaction trend &Voice of Customers (VOC) claims via Calls and On-Line chat

• To check with ASCs and Samsung departments reasons of customer’s dissatisfaction; to prepare activities for improvement of Customer’s satisfaction based on analysis

• Check call & happy call monitoring and preparing data for evaluation

• Requesting to ASC about wrong information and system updates

• Handling offline customer claims

• Samsung Service marketing for increasing brand awareness: Brand Image, Signage

• To develop Samsung Service marketing strategy

• University degree, preferably technician
• Knowledge of MS Word, MS PowerPoint, Excel (Pivot, Query)
• Fluent knowledge of English, Russian and Uzbek languages
• minimum 2 years of experience on the similar position
• Knowledge of metrics (CSAT, NPS, CES)

• Competitive salary
• Lunch compensation
• Medical insurance
• Bonuses

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