Level 3 / IT Support / Technical Specialist

Компания "EnterExpert LLC"

Level 3 IT Support Technician Required!!!

«EnterExpert» LLC is expanding even further and looking to hire an English-speaking Level III Technical Support Professional.

PLEASE READ CAREFULLY BEFORE APPLYING!!!

We are looking for:
An enthusiastic individual, who enjoys being part of successful and productive team, who is quick to grasp new ideas and concepts and develop innovative and creative solutions to problems, who can work well under his/her own initiative and can demonstrate high levels of motivation required to meet the tightest of deadlines even under significant pressure.

Candidates must possess strong ability to perform effectively and must be:

Fluent in English;

Interested in working in a dynamic and fast paced environment;

Willing to learn new things and keep abreast of current technology.

Our ideal candidate has:

Strong communication skills;

Strong critical thinking and troubleshooting skills;

A positive and professional approach.

Responsibilities include:

• Develop and maintain an advanced understanding of our customers use of technology
• Apply expert technical skills and knowledge in the support troubleshooting of computer systems, hardware, and software across our customers
• Diagnose, define and document issue root causes then recommend and implement remediation
• Review ticketing system for all support requests and proactively self-assign tickets to begin troubleshooting process
• Serve as escalation point for other technicians to resolve technical issues, educating them on troubleshooting steps and resolutions
• Develop and maintain IT service area documentation, process and procedures
• Maintain consistent and professional customer service and communication with associates
• Provide timely status updates as needed
• Assist IT management and senior IT technical staff in developing guidelines and operating procedures
• Maintain advanced technology knowledge
• Participate in special projects or stretch assignments as required
• Collaborate with colleagues to identify and remediate issues
• Monitor performance dashboards to proactively remediate infrastructure issues for all customers

Requirements:

• Education – Degree in IT Management, Computer Science, or other related field, or equivalent experience
• Experience – 5+ years Advanced Helpdesk/Infrastructure Support
• Windows Desktop OS
• Server OS
• Workstation/Server troubleshooting
• MS Office Suite
• DNS, TCP/IP, AD
• Microsoft Azure
• Microsoft Intune/Endpoint Manager
• Exchange/Office 365
• Works independently with little day-to-day supervision
• Must be punctual for the shift with excellent attendance
• Highly organized and motivated with demonstrated ability to manage tasks and multiple priorities
• Excellent presentation and interpersonal skills, including written and oral communications
• Occasional weekend work if projects or assignments necessitate activity outside of business hours
• May have to work off-hours to support critical problems requiring IT intervention

You’re expected to work 9 hours a day, 5 days a week.

Current schedule is from 09:00 AM to 6:00 PM (US Eastern Standard Time)

If you think you are the best candidate, then reach out to me at the contact details below.

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