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Software Technician

Westminster International University in Tashkent
Westminster International University in Tashkent

Город:

Ташкент

Занятость:

Полная занятость

Компания "Westminster International University in Tashkent"

Обязанности

Over 100 mid and small sized staff/student service apps, are maintained in daily basis.

  • Serve as the first point of contact for all academic and administrative software-related issues.
  • Troubleshoot user issues related to access, functionality, and system errors.
  • Microsoft technologies (e.g., Office 365, Teams, SharePoint, AI
  • LMS (Learning Management System)
  • SRS (Student Record System)
  • Career Portal
  • Reports and Statistics
  • HR Recruitment Portal
  • AR Certificates (Student Achievement and Certificates Portal)
  • Research Portal
  • DMS (Document Management System)
  • LRC (Learning Resource Center Apps)
  • Admissions Portal
  • Attendance System
  • Assessment Platform
  • Mobile App ( App Store and Play Market)
  • Lyceum Systems (SRS and Intranet)
  • Dormitory & Contract Applications
  • Unified Student Services (Appeals, Exam Script Requests, Interruption, Visa Support, Military, etc.)
  • General Intranet Services (Budget, Help Desk, Room Reservation, Video Conference Management, etc.)

Trainings:

  • Train end users on system functionality through in-person sessions, documentation, or video tutorials.
  • Assist in onboarding users to newly developed university applications.
  • Collaborate with IT developers and infrastructure teams to escalate and resolve more complex issues.
  • Analyze support trends and suggest improvements to enhance system usability and efficiency.


Требования

The role requires excellent communication skills in English, Russian, and Uzbek, a good understanding of university processes, and a strong technical background. The ideal candidate is a reliable problem-solver who can translate technical concepts into user-friendly solutions and ensure the smooth daily operation of digital systems across the university.


Условия

Working hours:

40 hours per week, 5/2

Our benefits:

  • Medical Insurance – quality healthcare coverage.
  • 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
  • Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
  • Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
  • Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.
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