Support Engineer / Content Operator

Компания "Itransition"

We are looking for a responsible and detail-oriented specialist to join our team and provide first-line support, monitor systems, manage content in CMS, and communicate with international customers.

Responsibilities:

• Providing first-line support to users encountering technical issues
• Tracking graphs and checking notifications from application monitoring systems
• Escalating unresolved or more complex issues to technical support engineers and developers
• Performing content management tasks in various CMS systems by following step-by-step guides
• Communicating with foreign customers in messengers
• Assisting sales team with receiving and filtering new customers’ requests
• Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends

We expect:

• A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations
• Fluent English and good communication skills
• Experience with html at a basic level
• Sales and marketing experience is an advantage
• Experience working in a call center or technical support is an advantage

We can offer:

• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Options to work remotely
• Compensation for medical expenses
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

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