System administrator

Компания "GROUP-IB TSHK"

ABOUT THE ROLE

I would like to draw your attention to the importance and urgency of the hiring process for a IT support specialist in our IT department. As you know, the budget for this position has been allocated since January, and it is time to expedite the process. With the increasing number of users in the our Company and the variety of systems we support, the workload on our team has significantly increased. Having a IT support specialist will allow us to: Improve the quality of user support: Quick and professional assistance to our employees will enhance their satisfaction and productivity. Reduce the load on the existing IT team: This will free up time for administrators to focus on more complex projects and tasks. Considering these factors, I strongly urge you to expedite the hiring process. This will not only improve the quality of support but also significantly increase our team’s overall efficiency.

APPLY FOR THIS VACANCY IF YOU HAVE THE FOLLOWING QUALIFICATIONS

• ​​​​​​​Operating Systems: Deep understanding of Windows, macOS, including installation, configuration, and troubleshooting.
• Hardware: Knowledge of computer components, printers, networking devices, and other peripherals.
• Networking Technologies: Fundamentals of networking protocols (TCP/IP, DNS, DHCP), understanding of local and remote networks.
• Software Applications: Knowledge of popular office applications (e.g., Microsoft Office, Google Workspace)
• Information Security: Basics of cybersecurity, including data protection, encryption, and methods to prevent attacks.
• Request Management System: Experience with request systems and tools for tracking user requests.
• Diagnostics and Problem-Solving: Ability to effectively analyze and resolve technical issues using logical thinking and troubleshooting methods.
• Communication Skills: Ability to explain technical matters clearly and accessibly to users, as well as to listen to and understand their needs.
• Teamwork: Ability to collaborate with colleagues, including developers and system administrators, to solve problems together.
• Documentation: Skills in maintaining documentation and reporting on completed work and resolved tasks.
• English Language: Ability to read and understand technical documentation in English an communicate with users. At least an Intermediate level

TASKS TO SOLVE

• Handling User Requests: Receiving and logging requests from employees through various channels (email, ticket system).
• Diagnosing and Resolving Issues: Analyzing problems and providing solutions for hardware and software issues.
• Software Installation and Configuration: Installing, configuring, and updating software on workstations.
• User Training: Training users on the use of various systems and applications.
• Equipment Support: Maintaining and repairing computer hardware, including printers.
• Feedback Collection and Analysis: Participating in process and system improvements based on feedback gathered from users.
• Documentation: Maintaining records and documentation for completed requests and incidents.
• Compliance with Security Standards: Ensuring compliance with data security policies and information protection measures.
• Collaboration with Other Departments: Working with other departments to solve tasks and requests.

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