Warranty/Claims Supervisor
22 Июня 2025

Город:
Ташкент
Занятость:
Полная занятость
Компания "ИП ООО JETOUR SOUEAST AUTOMOTIVE CENTRAL ASIAN"
Responsibilities:-
Warranty Claims Management:
• Oversee the processing and administration of warranty claims.
• Ensure all claims are handled promptly and in accordance with company policies and procedures.
• Review and approve warranty claims, ensuring accuracy and completeness of documentation.
Customer Service:
• Address customer inquiries and complaints regarding warranty issues.
• Provide technical support and guidance to customers and service technicians.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
Data Analysis and Reporting:
• Analyze warranty data to identify trends, issues, and areas for improvement.
• Generate regular reports on warranty claims, costs, and other relevant metrics.
• Present findings to senior management and recommend process improvements.
Process Improvement:
• Develop and implement procedures to improve the efficiency and effectiveness of warranty processes.
• Collaborate with other departments, such as Quality Assurance and Product Development, to address recurring warranty issues
• Stay updated on industry best practices and incorporate them into the company’s warranty policies.
Compliance and Documentation:
• Ensure compliance with all relevant regulations and industry standards related to warranties.
• Maintain accurate and organized records of all warranty claims and related documentation.
• Update and manage warranty policies and guidelines as necessary.
Requirements:1. Education: Bachelor degree or above, major in marketing, automobile service or related.
2. Experience: at least 3 years of relevant work experience.
3. Language: Good English or Chinese listening, speaking, reading and writing skills are required.
4. Skills: Excellent customer service skills, communication skills and team management skills.
5. Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system.
6. Computer skills: proficient in MS Office suite and CRM system.
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Competitive salary and benefits package.
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Professional development training, and the potential for career growth opportunities.
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Work schedule 5/2
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Meal compensation
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