Компания "ООО «KPMG AUDIT»"
Responsibilities:
- Accept IT and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation
- Ensuring that user requests are logged and resolved within the agreed time frame (according to SLA if applicable)
- Escalate problems reasonably, accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
- Handling the first line of MS Teams, audio and video-conference systems,
- Handing Multi-functioning devices (print, scan, copy)
- Provide first line technical support and problem-solving in cases of user hardware/software failure
- Providing of first line technical and/or support and problem-solving in cases of network failure and multi-function devices errors (print, scan, copy)
- Provide installation and upgrading of computer systems hardware and software
- Provide consultation and training for end users
- Participate in execution of the ITS projects if required, installing software when agreed, etc.
- Maintaining the IT Service Desk related databases and documentation
- Compliance with IT Services procedures and policies, IT knowledge databases
- Warehouse inventory
Competencies, Skills and Experience:
- At least 1 year of working experience in support.
- Intermediate level of English, both written and oral.
- Fluent Russian
- Higher education (in Computer Science, Mathematics or Engineering area is a plus)
- Knowledge of networking technologies basics
- Good interpersonal and communication skills.
- Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), MS Teams.
- Strong knowledge of Windows 10 (certificate is a plus)
- ITIL knowledge will be an advantage
- Active Directory and SCCM knowledge is a plus
- Team member with strong interpersonal skills
- Able to work under pressure
- Ready to take on responsibility
We offer:
- Usage of modern OS and technologies like Windows 10, MS Office O365, MS Teams, SCCM and others
- Support of the various information systems to be used by up to 1500 users in 8 offices located at 6 countries
- Powerful and fast laptop with SSD and monitor
- Comprehensive remuneration package
- Opportunities for career and professional growth
- A wide range of training and development programs (including English)