Service Supervisor

06 Января

Партнерские Вакансии

Город:

Ташкент

Занятость:

Полная занятость

Опыт:

Нет опыта

Компания "АНКОР Узбекистан"

Обязанности:
  • Responsible for agent service operation construction guidance, business supervision and management assessment;
  • Responsible for the sorting, implementation and optimization of specific service processes and businesses, and continuously improve the service operation level of agents;
  • Assist department manager in formulating service standards and procedures, and supervise their implementation;
  • Analyze service data and provide decision support for management;
  • Regularly train service personnel to enhance their service awareness and skills;
  • Responsible for the planning, organization, and implementation of department-level training plans of after-sales service department.
Требования:
  • Education: Bachelor degree or above, major in marketing, automobile service or related;
  • Experience: at least 3 years of relevant work experience, including 2 years of management experience;
  • Language: Good English or Chinese listening, speaking, reading, and writing skills are required;
  • Skills: Excellent customer service skills, communication skills and team management skills;
  • Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system;
  • Computer skills: proficient in MS Office suite and CRM system.
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