Project Manager

Own and prioritize the product backlog; gather requirements and write user stories with
acceptance criteria for the development team.Requirements gathering · Roadmapping · Prioritization ·
• Pitched a customer facing AI assistant through the company’s formal ideas program and saw it
built and shipped into the product.management · MS Project
Stakeholder management · Agile / Scrum · Risk
• Support US trucking fleet clients across Comdata, WEX, and EFS fuel card networks: card
Zoho CRM · workflow automation · Localization (l10n)
issuance, transaction disputes, and account reconciliation.
SQL · Python · C++ (basics) · Linux / bash · Git ·
• Manage client requests and case history in Zoho CRM and produce fleet usage reports for
B2B accounts.

Resolved urgent delivery and order issues across calls, chat, email, and tickets for a high
volume delivery service.