Bilingual Helpdesk Specialist (Japanese & English)

Компания "Центр развития IT- знаний"

• Provide technical support via phone, email, and chat to internal staff and external clients in both Japanese and English.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Document and track issues in the helpdesk system, ensuring accurate record-keeping and follow-up.
• Collaborate with other support teams to resolve complex technical issues.
• Assist in the setup, installation, and configuration of IT equipment, including workstations, laptops, printers, and networking devices.
• Provide guidance and training to end-users on software applications and IT best practices.
• Maintain a high level of customer satisfaction through effective communication and timely issue resolution.
• Escalate unresolved issues to the appropriate internal teams.

• Fluent in both Japanese and English (spoken and written). JLPT N2 or higher preferred.
• Proven experience in a technical support/helpdesk role.
• Familiarity with common IT systems, networks, and hardware.
• Strong troubleshooting skills and the ability to resolve issues quickly.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Good knowledge of Microsoft Office Suite, Windows OS, and common IT software applications.
• Ability to adapt to new technologies and systems

​​​​​