Customer Service Specialist (Spanish Language)

Компания "Citi Fuel (ООО Staff Atlantic)"

Responsibilities:

• Ensuring a high level of customer service for clients using our fuel cards.
• Handling customer inquiries via phone, email, and chat (consultations, troubleshooting, providing product and service information).
• Promptly resolving issues related to fuel card services (card replacement, blocking, activation, changing limits, etc.).
• Collaborating with other departments (logistics, finance, IT) to resolve customer issues.
• Maintaining customer reports and databases.
• Proactively proposing solutions to improve customer experience and optimize service operations.

Requirements:

• 1+ years of experience in customer support (preferably in logistics, transportation, or fuel card sales).
• Excellent communication skills and the ability to handle objections.
• Spanish Proficiency: C1 level or higher
• English Proficiency: C1 level or higher
• Attention to detail, organizational skills, and stress resistance.
• Ability to work with large volumes of information and multitask.
• Proficiency in computer programs (MS Office, CRM systems).
• Basic knowledge of logistics is a plus.

We Offer:

• Competitive salary.
• Friendly team and career growth opportunities.
• Flexible work schedule.
• Training and professional development.
• Office in the city center