Front Office Manager (Local Students)

Компания "AKFA UNIVERSITY LLC"

CENTRAL ASIAN UNIVERSITY is seeking a dynamic and experienced Front Office Manager for the Admissions Department to join our team. The ideal candidate will be responsible for managing daily front office operations related to local student admissions, ensuring exceptional customer service standards, and overseeing the full applicant journey from initial inquiry to enrollment. This role requires strong organizational and leadership skills, excellent communication abilities, and a solid understanding of admissions processes and student service management.

Responsibilities:

• Manage daily front office operations related to local student admissions.

• Supervise front office staff and ensure high-quality customer service standards.

• Serve as the first point of contact for prospective local students and parents.

• Provide accurate information regarding admission requirements, programs, deadlines, and procedures.

• Coordinate walk-in consultations, calls, and email inquiries from local applicants.

• Monitor and manage application flow from inquiry to enrollment.

• Ensure proper document collection and verification for local applicants.

• Maintain and updаtеapplicant data in CRM and internal systems.

• Coordinate closely with academic departments, registrar office, and finance office.

• Prepare operational reports on inquiries, applications, and conversion rates.

• Support admissions campaigns and local recruitment activities.

• Handle and resolve applicant complaints or service issues professionally.

• Train and onboard new front office staff when required.

• Education

  Bachelor’s or Master’s degree in International Relations, Education, Business Administration, Marketing, or related field.

• Work Experience

  • Minimum 2–3 years of experience in customer service, admissions, front office management, or administrative roles.

  • Experience in higher education or service-oriented organizations is preferred.

  • Experience managing teams is an advantage.

• Hard Skills

  • Fluent local language and good command of English (Intermediate or higher).

  • Proficiency in MS Office (Excel, Word, PowerPoint).

  • Experience working with CRM systems or student databases.

  • Knowledge of admissions processes and document management.

  • Reporting and data tracking skills.

  • Strong administrative and operational management skills.

• Soft Skills

  • Strong communication and interpersonal skills.

  • Cross-cultural competence.

  • Organizational and time management skills.

  • Negotiation skills.

  • Results-oriented mindset.

  • Proactive and self-motivated.

  • Ability to work effectively in a team.

• Desirable Criteria

  • Experience working in university admissions or educational institutions.

  • Knowledge of local education system and admission regulations.

  • Experience managing high-volume customer flow.

  • Experience with process optimization or service quality improvement.

  • Additional foreign language skills are an advantage.

• Candidate's assessment

  • Relevant professional experience.

  • Customer service and communication skills.

  • Leadership and team management capability.

  • Interview performance and scenario-based evaluation.

  • Practical task results (if applicable).

  • References from previous employers.

• Work conditions:

  • Work schedule: 5/7, from 9:00 to 18:00.
  • Atmosphere: Friendly and energetic team of young professionals.
  • Support: Professional support of the existing team.
  • Employment: Official with a probationary period.
  • Salary: To be discussed based on the successful outcome of the interview.
  • Vacation: Annual paid leave of 28 working days;
  • Benefits: Discussed individually.
  • Workplace: Modern campus.

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