Junior Support Engineer

Компания "Sigma Sweden Software AB"

If you're looking to start or grow your career in an international IT company — join us! Our support team is expanding, and we are hiring enthusiastic Junior Support Engineers to join exciting global projects and deliver top-tier service to our customers.

Projects Overview:

We offer opportunities on several projects, including:

1. Automotive Project (Global Tier-1 Supplier)
The company develops intelligent hardware and software for smart vehicles, supporting connected and autonomous driving. You'll work with digital cockpits, infotainment systems, and IoT components.

2. Healthcare Project (US-based MedTech Company)
The client transforms organ transplant therapy worldwide. Their mission is to help save lives by improving access to viable donor organs through advanced medical technology.

Your Responsibilities:

• Be on call during your shift and respond promptly to system alerts

• Investigate and triage incidents using predefined runbooks

• Perform initial troubleshooting (logs, system health, connectivity)

• Escalate issues to L2/L3 engineers when necessary

• Document all incident-handling steps clearly

• Carry out basic support routines (log checks, system health monitoring)

• Ensure clear communication during shift handovers

What You'll Work With:

Technologies you may encounter:

• Monitoring Tools: Zabbix, Prometheus, Grafana, Datadog

• Cloud Basics: AWS, Azure, GCP (exposure only)

• Scripting: Bash, PowerShell, or Python (optional)

• Incident Tracking Systems: Jira, ServiceNow, Zendesk

What We Expect:

• Basic knowledge of Linux/Windows systems, networking, and cloud fundamentals

• Willingness to work night shifts in a 24/7 support model

• Upper-Intermediate English (spoken and written)

• Proactive and responsible attitude to alerts and escalations

• Ability to follow support documentation and processes

• Previous experience or education in IT is a plus

• junior candidates are welcome!

Team & Environment

• Team of up to 25 engineers (Junior to Senior level)

• Supported by PMs, Team Leads, and L2/L3 Engineers

• You’ll be joining a distributed, experienced team

• Work with international clients from USA, Germany, Sweden, and others

What’s In It For You?

• Great opportunity to grow into DevOps, Cloud, or L2 support roles

• Experience with real-world systems and production environments

• Structured onboarding and access to clear runbooks

• Learn from industry experts and gain exposure to enterprise-level projects

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